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Privacy Policy

Effective Date: July 01, 2025

conULTRA Pte. Ltd. (“WonderConnect,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information and outlines your rights and choices. By using our services, you agree to the terms of this policy.

For users in the EU/EEA, the data controller responsible for your personal data is:
conULTRA Pte. Ltd., 68 Circular Road, #02-01, 049422, Singapore

1. Scope of This Privacy Policy

 

This Privacy Policy applies to individuals (“users”) who:

  • Directly use services provided by WonderConnect, including our website and mobile applications for Android and iOS.

  • Purchase eSIMs and other products for personal use.

  • Interact with us as affiliates, partners, or business customers.

2. Data We Collect

We may collect personal data in the following categories:

a. Information You Provide Directly:

  • Account Registration: Name, email, password, and billing address. Users can sign up using email or via Google, Facebook, or Apple accounts. When using third-party platforms, we may collect data such as your name, email, and profile picture, depending on the platform’s privacy settings. We may also collect phone numbers in the future, particularly for B2B customers.

  • Payment Information: Payment method details (processed securely by third-party providers).


  • Support Requests: Information provided when contacting customer support.

b. Automatically Collected Information:

  • Device Data: IP address, browser type, operating system, time zone, and device identifiers.


  • Usage Data: Interaction with our website or app, such as pages viewed, eSIM activation status, app performance, and user preferences (e.g., language or currency).


  • App and Usage Analytics: We may collect in-app event data (e.g., registration success, download success, data package activation) and interaction behavior (e.g., commonly used app features, UI preferences).


  • Device Metadata: Device model, OS version, screen resolution, and connection type.


  • Analytics Tools: We use tools like Google Analytics, Appsflyer,  Mixpanel and Signals to better understand user behavior and improve service delivery. These tools may use cookies or similar tracking technologies.

c. Information From Third Parties:

  • Affiliates and Business Partners: May provide limited personal data for fulfillment (e.g., referral info).


  • Payment Providers and Fraud Prevention Services: For security, we may verify email, IP, or device metadata to prevent fraud.

3. Legal Basis for Processing and How We Use Your Data

We process your personal data based on the following legal grounds:

  • Performance of a Contract: To deliver services you have requested and to fulfill our contractual obligations.

  • Consent: For marketing purposes or where legally required.

  • Legal Obligations: To comply with applicable laws.

  • Legitimate Interests: To improve our services, enhance user experience, or prevent misuse.

We use your personal data to:

  • Deliver eSIM and related services.


  • Manage your account, preferences, and history.


  • Ensure legal compliance (e.g., tax or consumer protection laws).


  • Send you optional marketing or promotional materials (only if you’ve opted in).


  • Analyze and optimize our products.


  • Prevent fraud and ensure secure usage.

4. Sharing Your Data

We may share your personal data with:

  • Service Providers: Including payment processors, analytics services, hosting providers, and support platforms.

  • Regulatory Authorities: To comply with legal requirements.

  • With Your Consent: Where explicitly authorized.

  • We do not sell your personal data for marketing purposes.

5. International Data Transfers

Your personal data may be processed in countries outside your country of residence, including Singapore. For transfers outside the EU/EEA, we rely on Standard Contractual Clauses (SCCs) or other legal mechanisms to ensure your data is protected under equivalent safeguards.

6. Data Retention

 

We retain personal data only as long as necessary to:

  • Provide our services and fulfill contracts.

  • Meet legal obligations and resolve disputes.

Approximate retention periods:

  • Payment and billing data: up to 10 years

  • Support communication: up to 3 years

  • App usage data and analytics: typically 30 to 180 days

  • Marketing preferences: 1 year after last activity or until you opt out

Data will be securely deleted or anonymized when no longer needed.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access: Request a copy of your personal data.

  • Rectification: Correct or update inaccurate information.

  • Erasure: Request deletion of your personal data.

  • Restriction: Limit how your data is processed.

  • Portability: Receive your data in a machine-readable format.

  • Objection: Object to processing for specific purposes.

  • Withdraw Consent: Revoke marketing or optional tracking consent.

To exercise your rights, contact us at: [email protected]

For your protection, we may request identity verification before processing certain requests.

You also have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated. 

8. Cookies, Tracking Technologies, and Managing Preferences

We use cookies and similar technologies to:

  • Improve functionality and performance

  • Analyze user behavior and optimize features

  • Track affiliate/referral data and conversions

  • Attribute marketing campaigns (via Signals, Mixpanel, Appsflyer, etc.)

Advertising and Attribution

We use services like Signals and Mixpanel to measure app performance and attribution. These tools may process pseudonymous data like device identifiers or session behavior. You can manage or disable these trackers via your browser or device settings.

You can adjust cookie preferences through your browser or by referring to our Cookie Policy.

Managing Communication Preferences

You can unsubscribe from marketing emails at any time via the link in each email or by contacting us at [email protected]

9. Security Measures

We employ industry-standard safeguards including:

  • Encryption (data at rest and in transit)

  • Secure infrastructure

  • Access control, firewalls, and regular monitoring

Despite these measures, no system is completely secure. We encourage users to exercise caution and contact us if suspicious activity is detected.

10. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from children. If such data is discovered, we will delete it promptly. 

11. Changes to This Policy

We may update this Privacy Policy to reflect legal or operational changes. The effective date at the top reflects the latest version. Continued use of our services constitutes acceptance of the updated terms.

12. Contact Information

For any questions, concerns, or data-related requests:

Email: [email protected]

Address: conULTRA Pte. Ltd., 68 Circular Road, #02-01, 049422, Singapore

13. Regional Rights

 

If you are located in:

  • EU/EEA: Your data is protected under the General Data Protection Regulation (GDPR).

  • California: You may have rights under the California Consumer Privacy Act (CCPA).

You can contact us to learn more about your regional rights.

14. Prevailing Language

 

In case of discrepancies between this Privacy Policy and any translated version, the English version shall prevail.