How can I make sure that my specific device is eSIM compatible?
To check if your device supports eSIM technology, you can:
• Look in your device settings. For detailed instructions on checking eSIM compatibility through your device settings, please refer to our eSIM Compatibility Check Guide. • Check the technical specifications on the manufacturer's website. • Contact your device manufacturer's customer support. • Consult with your mobile carrier.
Can I enable eSIM compatibility on my device?
eSIM compatibility requires specific hardware (an embedded SIM chip) in your device. If your device wasn't manufactured with this hardware, adding eSIM compatibility through software updates or settings changes is impossible.
If your device has the necessary hardware but you still can't use eSIM features, your device may be carrier-locked. This means your mobile carrier has restricted the device from connecting to other networks. Contact your carrier to request unlocking if this is the case.
